Support
Need help with Trialoop? Check the answers below, or write to us. We usually answer within 2 working days.
Frequently asked questions
Do I need an account?
No to browse races, results, rankings, news and the Market. You need an account to publish a listing, write to a seller, enter a race or apply for a licence. You can sign up with an e-mail, Apple or Google.
How do I delete my account and my data?
In the app: Me › My account › Delete my account. On the web, or if you cannot sign in: /delete-account. The account is reviewed and deleted within 15 days.
I signed in with "Hide my e-mail" (Apple) and now have two accounts.
Apple's hidden address creates a separate account. In the app, Me › Sign-in methods lets you link Apple or Google to the account you want to keep. Contact us if you need accounts merged.
How do I report a listing or a message, or block someone?
On a listing, tap "Report this listing". In a conversation, use the menu of a message ("Report this message") or of the conversation ("Block this user"). Blocked users are listed in Me › Blocked users, where you can unblock them.
How do I enter a race or get a licence?
Open the race (or the federation page), then use the entry or licence button. Your licence status appears in Me › My licences. Contact the organiser or the federation for questions about a specific entry or licence.
Is the Race Mode for everyone?
No: it is reserved for marshals and organisers on race day and needs a 4-character zone code given by the organiser. NFC is optional: the camera and manual entry work on every phone.
I have a problem with a purchase or a seller.
Private sales are agreed between the two people; Trialoop is not a party to the sale. Report the listing or the message, and contact us with the details. For a shop order, contact the shop first from your order page.